Cancellation and Accommodation Policies


Students requiring reasonable adjustments/accommodations in the classroom or during testing must submit their request below upon registration. Please refer to our policy for approval of accommodations.


Cancellations of all confirmed certification courses are accepted up to 20 business days before the start of the course. A cancellation fee of $45 + 10% of the course fee will be deducted from all the refunds to cover administrative plus the cost of study and exam materials supplied, and the remainder of the course fee returned.  If a confirmed certification course booking is canceled, for whatever reason, with less than 20 business days’ notice before the start of the course, or at any time after the start of the course, no refund or transfer of the course fees will be possible.

If you are not able to attend a course you may reschedule for future dates only with the approval of the APP or transfer your registration to another person; please contact us to make arrangements.